Privacy Policy

Updated 10 June 2025

This Privacy Policy ("Policy") explains how Eleven Labs Inc. and our affiliates (Eleven Labs Ltd. and Eleven Labs Poland sp. z o.o.) (“ElevenLabs”, "we", "our", or "us") process Personal Data (defined below) of individuals who use our services, including our platform, websites (e.g., elevenlabs.io), mobile applications, and other online services (jointly, the "Services"). This Policy also explains your rights and choices about how we use your Personal Data, including how you can access or update certain information about you.

In this Policy, "Personal Data" means any information relating to an identified or identifiable individual, such as an individual's name, address, telephone number, or email address. In certain jurisdictions, this may also be referred to as “Personal Information.”

This Policy applies to instances in which we offer our Services, products, and platforms to individual users. For these relationships, ElevenLabs acts as a data controller and is governed by this Policy.

This Policy does not apply when we offer our Services and process Personal Data on behalf of enterprise/business customers. We act as a service provider/data processor for those relationships and our use of that data is governed by our customer agreements.

1. Categories of Personal Data We Collect:

(a) Personal Data You Provide to Us

• Contact Details. When you set up an account to use our Services, we ask you to provide your contact details such as your name, email address, phone number, address, contact preferences, and date of birth.
• Text to Audio Input. We process any text or other content that you choose to share with us or input into our Services to generate synthetic audio clips reading your text, as well as any Personal Data that you may decide to include in your text.
• Audio Recordings and Voice Data. We collect any audio recordings of your voice that you choose to share with us, which may include Personal Data, as well as data about your voice (“Voice Data”) to provide our Services to you. You may also submit additional audio recordings for ElevenLabs to verify that the voice featured in the provided audio recording is yours.
• Profile Information and User Content. When you sign up for our Services, you may indicate how you intend to use the Services (e.g., professional use). If you decide to make your voice model available to other users in the Voice Library, you can choose to include a profile description including your name, bio/description, your social media usernames and links to your social media accounts, and the characteristics of your voice. Some profile information you provide will be viewable by other users of our Services. We collect other information you may input when you use the Services, upload files or leave feedback.
• Feedback/Communications. If you contact us directly or express interest in using our Services, we collect Personal Data including your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect Personal Data from you, such as your name and email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services. If you respond to a survey, we will capture your responses and any other Personal Data you provide.
• Payment Details. When you register to use any of our paid Services or decide to get paid by making your voice model available to other users, our third-party payment processor, Stripe, collects and processes your payment-related information, such as your name, email, billing address, credit/debit card or banking information or other financial information. Please consult Stripe's privacy policy here.
• Verification Information. As permissible by applicable law, we may ask you to provide verification of your identity to use our Services. This may include, for example, proof of address, copy of a personal identification card or passport.
• Other Information You Provide. We may collect other information you may provide to us, such as when you use our alpha or beta products and services, participate in our responsible disclosure program, attend events hosted by us, interact with us online or offline, or confirm your identity. Some of these services may have additional terms.

(b) Personal Data We Collect Automatically From You and/or Your Device

• Information from Cookies and Similar Technologies. We and our third-party partners may collect information about you using cookies, pixel tags, SDKs, or similar technologies. Where the term "Cookies" is used in this Policy, this includes both cookies and similar technologies. Categories of information that we may collect using cookies includes:
• • Location Information. When you use our Services, we infer your general location information, for example by using your internet protocol (IP) address. In some jurisdictions, we will ask for your permission before doing so.
  • Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations and versions, device identifiers, mobile advertising identifiers, and push notification tokens.
  • Usage Information. We receive information about your interactions with our Services, such as the content you view, the actions you take or the features with which you interact when you are using the Services and the dates and times of your visits.

(c) Personal Data We Collect from Third Parties

• Information from Third Parties. Where permitted by applicable laws, we collect publicly available information from third-party sites to enable the training of our models and systems. We may also work with third parties directly to collect information such as to enable the training of our models and systems.
• Third-Party Logins. If you choose to register or log in to our Services using your account with third parties, we receive Personal Data about you from such third parties, such as your name, email address, username, and profile picture.
• Information from Service Providers. We may receive information that you have shared with certain third-party service providers, for example in relation to our verification / background checks, such as ‘Know Your Customer’ (KYC) and ‘Anti-Money Laundering’ (AML) checks.

In some cases, we need to collect your Personal Data to provide you with our Services. In these cases, if you choose not to provide the requested Personal Data, you may not be able to use our Services. We will tell you if providing Personal Data is required by law or under a contract and what are the consequences of failing to provide it.

2. Purposes of Processing Personal Data and Legal Basis:

(a) Purpose and Legal Basis

The table below describes the purposes for which we process your Personal Data when acting as a data controller and the legal bases for such processing. When we rely on legitimate interest as the legal grounds to process your Personal Data, you have the right to object to that processing using the online form set out in Section 7 (“Your Rights”). Please note that where the legal bases specified are not applicable in your country, we will rely on consent or other available grounds to process your Personal Data.