Privacy Policy
Privacy Policy
Updated 10 June 2025
This Privacy Policy ("Policy") explains how Eleven Labs Inc. and our affiliates (Eleven Labs Ltd. and Eleven Labs Poland sp. z o.o.) (“ElevenLabs”, "we", "our", or "us") process Personal Data (defined below) of individuals who use our services, including our platform, websites (e.g., elevenlabs.io), mobile applications, and other online services (jointly, the "Services"). This Policy also explains your rights and choices about how we use your Personal Data, including how you can access or update certain information about you.
In this Policy, "Personal Data" means any information relating to an identified or identifiable individual, such as an individual's name, address, telephone number, or email address. In certain jurisdictions, this may also be referred to as “Personal Information.”
This Policy applies to instances in which we offer our Services, products, and platforms to individual users. For these relationships, ElevenLabs acts as a data controller and is governed by this Policy.
This Policy does not apply when we offer our Services and process Personal Data on behalf of enterprise/business customers. We act as a service provider/data processor for those relationships and our use of that data is governed by our customer agreements.
1. Categories of Personal Data We Collect:
(a) Personal Data You Provide to Us
- Contact Details. When you set up an account to use our Services, we ask you to provide your contact details such as your name, email address, phone number, address, contact preferences, and date of birth.
- Text to Audio Input. We process any text or other content that you choose to share with us or input into our Services to generate synthetic audio clips reading your text, as well as any Personal Data that you may decide to include in your text.
- Audio Recordings and Voice Data. We collect any audio recordings of your voice that you choose to share with us, which may include Personal Data, as well as data about your voice (“Voice Data”) to provide our Services to you. You may also submit additional audio recordings for ElevenLabs to verify that the voice featured in the provided audio recording is yours.
- Profile Information and User Content. When you sign up for our Services, you may indicate how you intend to use the Services (e.g., professional use). If you decide to make your voice model available to other users in the Voice Library, you can choose to include a profile description including your name, bio/description, your social media usernames and links to your social media accounts, and the characteristics of your voice. Some profile information you provide will be viewable by other users of our Services. We collect other information you may input when you use the Services, upload files or leave feedback.
- Feedback/Communications. If you contact us directly or express interest in using our Services, we collect Personal Data including your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect Personal Data from you, such as your name and email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services. If you respond to a survey, we will capture your responses and any other Personal Data you provide.
- Payment Details. When you register to use any of our paid Services or decide to get paid by making your voice model available to other users, our third-party payment processor, Stripe, collects and processes your payment-related information, such as your name, email, billing address, credit/debit card or banking information or other financial information. Please consult Stripe's privacy policy here.
- Verification Information. As permissible by applicable law, we may ask you to provide verification of your identity to use our Services. This may include, for example, proof of address, copy of a personal identification card or passport.
- Other Information You Provide. We may collect other information you may provide to us, such as when you use our alpha or beta products and services, participate in our responsible disclosure program, attend events hosted by us, interact with us online or offline, or confirm your identity. Some of these services may have additional terms.
(b) Personal Data We Collect Automatically From You and/or Your Device
- Information from Cookies and Similar Technologies. We and our third-party partners may collect information about you using cookies, pixel tags, SDKs, or similar technologies. Where the term "Cookies" is used in this Policy, this includes both cookies and similar technologies. Categories of information that we may collect using cookies includes:
- Location Information. When you use our Services, we infer your general location information, for example by using your internet protocol (IP) address. In some jurisdictions, we will ask for your permission before doing so.
- Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations and versions, device identifiers, mobile advertising identifiers, and push notification tokens.
- Usage Information. We receive information about your interactions with our Services, such as the content you view, the actions you take or the features with which you interact when you are using the Services and the dates and times of your visits.
(c) Personal Data We Collect from Third Parties
- Information from Third Parties. Where permitted by applicable laws, we collect publicly available information from third-party sites to enable the training of our models and systems. We may also work with third parties directly to collect information such as to enable the training of our models and systems.
- Third-Party Logins. If you choose to register or log in to our Services using your account with third parties, we receive Personal Data about you from such third parties, such as your name, email address, username, and profile picture.
- Information from Service Providers. We may receive information that you have shared with certain third-party service providers, for example in relation to our verification / background checks, such as ‘Know Your Customer’ (KYC) and ‘Anti-Money Laundering’ (AML) checks.
In some cases, we need to collect your Personal Data to provide you with our Services. In these cases, if you choose not to provide the requested Personal Data, you may not be able to use our Services. We will tell you if providing Personal Data is required by law or under a contract and what are the consequences of failing to provide it.
2. Purposes of Processing Personal Data and Legal Basis:
(a) Purpose and Legal Basis
The table below describes the purposes for which we process your Personal Data when acting as a data controller and the legal bases for such processing. When we rely on legitimate interest as the legal grounds to process your Personal Data, you have the right to object to that processing using the online form set out in Section 7 (“Your Rights”). Please note that where the legal bases specified are not applicable in your country, we will rely on consent or other available grounds to process your Personal Data.
| Purpose | Description | Legal Ground (where required under applicable law) |
|---|---|---|
| Providing the services | We may process your Personal Data to provide the Services you request from us, as described in the applicable Terms of Service. | The processing is necessary for entering into, or performance of a contract to which you are a party |
| Collecting your audio recordings and other Voice Data for use in connection with our Services | We collect the audio recordings of your voice that you choose to share with us, as well as any other Voice Data to provide our Services to you. | The processing is necessary for entering into, or performance of a contract to which you are a party |
| Generating your voice model or otherwise interpreting your voice if you use it for Services such as speech synthesis, conversational AI, dubbing, or translation | We may process the audio recordings of your voice that you provide to us, which include your Personal Data, such as your Voice Data as well as any Personal Data you choose to provide, to provide conversational AI services or to create a voice model that will generate synthetic audio sounding like your voice, as further described below in Section 2b (“Personal Data and ElevenLabs Voice Modeling Services”). | The processing is necessary for entering into, or performance of a contract to which you are a party. |
| Allowing others to generate synthetic audio using your voice model | You may decide to make your voice model available in the Voice Library for other users to use to generate synthetic audio sounding like your voice, and we process your Voice Data, including your voice model, for this purpose. | You have provided your consent. |
| Verifying that it is your voice featured in the audio recordings provided by you or another user | If you use our professional voice cloning services, we may process an audio recording that you provide us and Voice Data to verify that the voice featured in other audio recordings you provided is yours. Where another user wishes to use your Voice Data with your consent, we may process an audio recording that you provide to us to verify that it is your voice and that you consent to the use of your voice by the third party. We may process your Personal Data to protect against and prevent malicious, deceptive, fraudulent, illegitimate, or illegal activity, and to prevent the generation of “Deep Fakes.” We may use this data to help us defend ourselves in the event of a claim arising out of any attempted unlawful use of our Services. When we process your Voice Data for identity verification purposes, your Voice Data may constitute biometric data under applicable laws and so we will be processing your Special Category or sensitive Personal Data. | The processing may be necessary for our legitimate interests in interest in the prevention of fraud and data subject security in the processes of identification and authentication of registration in electronic systems. Also, the processing may be necessary for the establishment, exercise, or defense of legal claims. |
| Personalizing your experience | With your permission, we may process your Personal Data to personalize your experience when you access our Services, including suggesting content and features that could be of interest to you. | We, or a third party, have a legitimate interest in using your Personal Data for the purpose of personalizing your experience. |
| Communicating with you |
We may process your Personal Data to communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to your comments and questions, and otherwise, provide customer support. | We have a legitimate interest in using your Personal Data for communicating updates and providing support. In addition, such communications may be necessary in accordance with our contract with you. |
| Communicating with you | For potential users, we may process your Personal Data to send Marketing Communications including emails to provide information regarding products or Services that may interest you. | You have provided your consent. |
| Billing and accounting |
We may process your Personal Data to handle any payments from you or to you as described in the applicable Terms of Service, including keeping records of payments. | The processing is necessary for entering into, or performance of a contract to which you are a party. |
| Preventing fraud |
We may process your Personal Data to protect against and prevent fraud and money laundering, and protect against malicious, deceptive, fraudulent, or illegal activity, including to prosecute those responsible for such activity. | We, or a third party, have a legitimate interest in using your Personal Data to conduct due diligence and take appropriate measures to protect against and prevent fraud. In addition, such processing may be necessary to fulfil obligations under our contract with you. |
| Data Storage | We may store your Personal Data, including Voice Data, using third-party cloud services. | We have a legitimate interest to store your Personal Data for providing our Services and maintaining our relationship with you. In addition, such storage may be necessary to fulfil obligations under our contract with you. |
| Safety |
We may process your Personal Data to safeguard our platform and services, and to ensure security and safety, which may include administering a responsible disclosure program. | We, or a third party, have a legitimate interest in using your Personal Data to ensure security and safety. In addition, processing your personal data to safeguard our platform and services, and to ensure security and safety, may be necessary to fulfil obligations under our contract with you. |
| Providing technical support |
We use Personal Data to provide technical support, including diagnosing and resolving any issues you report. | The processing is necessary for entering into, or performance of a contract to which you are a party. |
| Understanding usage |
We may process your Personal Data to understand the usage of our Services, to understand trends and preferences, to improve and repair errors in the Services, and to develop new products, services, features, and functionalities. | We, or a third party, have a legitimate interest in using your Personal Data for the purpose of understanding usage. |
| Understanding usage | Our understanding of your usage may include the use of tools that look at mouse movements, clicks, keystrokes, data or text entered, and the pages you visit. | We obtain your consent to the placement of tracking technologies that are used for these purposes. |
| Aggregated Data Generation |
We may process your Personal Data to generate deidentified or aggregate data that we may use for any lawful purposes including product and service improvement activities, research, and other similar purposes. We will maintain and use data in an anonymous or deidentified format. Unless required by law, we will not attempt to reidentify the information. | We, or a third party, have a legitimate interest in using your Personal Data to generate anonymized or aggregate data. |
| Administrative and legal |
We may use your Personal Data to address any administrative or legal issues pertaining to ElevenLabs, including without limitation intellectual property infringement, defamation, rights of privacy issues, to enforce our Terms of Service, or as necessary to establish, exercise or defend our legal rights or to respond to requests or communications from law enforcement agencies, regulatory bodies and public authorities. |
We, or a third party, have a legitimate interest in using your Personal Data to address administrative and legal issues. |
| Compliance |
We may process your Personal Data for compliance with legal obligations to which we are subject, for instance, to comply with accounting, tax rules or anti-money laundering rules, or as mandated by a court order, judicial process, or governmental agency. |
We need it to comply with a legal obligation, for instance, to comply with a court order. |
| Research and development of AI models |
We may process your Personal Data to research, develop, train and otherwise improve our AI models. This may include processing audio, text, and video content (including associated metadata) that you provide or that is collected by ElevenLabs when using Instant Voice Cloning, Professional Voice Cloning, Conversational AI, Speech to Text, and Productions. Our training practices disassociate (or fully remove) data included in the training dataset that could identify you with your audio, video or related content. |
We have a legitimate interest in using your Personal Data for the purpose of research and development, specifically to improve our AI models and make them more effective for our users. |
| Other purposes |
If we intend to use your Personal Data for other purposes, we will provide specific notice at the time the Personal Data is collected. |
Please consult the relevant specific notice. |
We only rely on our or a third party's legitimate interests to process your Personal Data when we determine that these interests are not overridden by your rights and interests. When we use your information because we or a third party have a legitimate interest to do so, you may have the right to object to that use.
(b) Personal Data and ElevenLabs Voice Modeling Services
ElevenLabs uses Voice Data to provide its voice services, including voice modeling, speech-to-speech, and dubbing services. For voice modeling, when you provide us with recordings of your voice, we utilize our proprietary, AI-based technologies that analyze your speech characteristics to formulate a distinct voice model of your vocal traits. This voice model can be used to generate audio resembling your voice. Depending on where you reside and how we use your Voice Data (as set out in this Policy), applicable law may define your Voice Data as biometric data. We do not use Voice Data to infer characteristics about an individual.
(c) Personal Data and ElevenLabs Training Models
ElevenLabs uses Voice Data to help our models and products learn about patterns and connections in speech and audio content and to improve our Services. We do not use Voice Data, Personal Data, or publicly available data used for training to profile or target consumers.
(d) Content Moderation and User Suspension
ElevenLabs does not undertake to review all Content and expressly disclaims any duty or obligation to monitor or review content. However, to maintain the integrity and security of your data, and for fraud prevention purposes, ElevenLabs reserves the right to moderate all voice and text data input into ElevenLabs tools and voice or other outputs. In certain circumstances, ElevenLabs may share your inputs or outputs, which may include Personal Data, with third parties to support the content moderation and safety initiatives. Users found to have engaged in activity that violates the Prohibited Use Policy may be subject to termination or suspension under the applicable Terms of Service.
3. Data Recipients:
Your Personal Data may be shared with:
- Affiliates. We may share any Personal Data we receive with our current or future affiliates for any of the purposes described in this Privacy Policy.
- Vendors and Service Providers. We may share your Personal Data with third-party vendors and service providers who provide services such as verification/background checks, content moderation, website hosting, data analysis, advertising, information technology and related infrastructure provision, customer service, email delivery, auditing, and payment processing.
- Other Users. We may share your Personal Data with other users if you instruct us to do so, for instance, if you decide to make your voice model available to other users in the Voice Library, or if you decide to include a profile/description for other users to consult. If you decide to make your voice model available to other users in the Voice Library, we will also post a sample of the synthetic audio generated from your voice model for other users to preview how the voice will sound. Certain services and features may allow you to display or share information directly with other users. For example, you may share files or outputs or send information to users outside of our tool. Be sure you trust any user with whom you share information.
- Third Parties. We may jointly develop, promote or offer products and features with other companies or partners which may require providing access to your Personal Data for the purpose of (a) providing, maintaining or supporting the services you requested, (b) analyzing and improving our services, and (c) marketing, advertising and other promotional activities. Certain services and features may allow you to display or share information with third parties. For example, you may share files or outputs or send information to third-party applications. Be sure you trust any third party with whom you share information.
- As Required By Law and Similar Disclosures. We may access, preserve, and disclose your Personal Data with law enforcement agencies, regulatory bodies, and public authorities or pursuant to the exercise of legal proceedings if we believe doing so is required or appropriate to (a) comply with law enforcement requests and legal process, such as a court order or subpoena; or (b) protect your, our, or others' rights, property, or safety. For the avoidance of doubt, the disclosure of your Personal Data may occur if you use our Services to create any objectionable content.
- Merger, Sale, or Other Asset Transfers. We may disclose your Personal Data to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets.
- Other Data Recipients. We may also disclose your information with other parties only where we have received your consent to do so.
4. International Data Transfers:
Our Services are hosted in the United States, the Netherlands and Singapore. This means we may transfer your Personal Data outside your country, state or province of residence, depending on your location at that time. Regardless of your location, all Personal Data will be transferred to the United States for storage.
The data will be transferred for the time required to fulfill the purpose for which it is processed. It can be shared with our service providers and ElevenLabs’ affiliates for the purposes listed in Section 2. In such cases, ElevenLabs is the controller of the data, and the service providers are processors or joint controllers, as the case may be.
We may transfer personal data to the following categories of recipients:
| Recipient Category | Countries | Purpose of Transfer | Data Types Transferred |
|---|---|---|---|
| Cloud service providers (e.g., Google Cloud) | United States, Netherlands, Singapore | Storage & security | Name, voice data, account details, user history |
| Payment processors (e.g., Stripe) | United States | Payment processing | Name, credit card details, billing address |
| Marketing analytics platforms (e.g., Google Analytics) | United States | User analytics | IP address, device info, browsing history |