Agent Analysis
Agent analysis provides powerful tools to systematically evaluate conversation performance and extract valuable information from customer interactions. These LLM-powered features help you measure agent effectiveness and gather actionable business insights.
Define custom criteria to assess conversation quality, goal achievement, and customer satisfaction.
Extract structured information from conversations such as contact details and business data.
Overview
The Conversational AI platform provides two complementary analysis capabilities:
- Success Evaluation: Define custom metrics to assess conversation quality, goal achievement, and customer satisfaction
- Data Collection: Extract specific data points from conversations such as contact information, issue details, or any structured information
Both features process conversation transcripts using advanced language models to provide actionable insights that improve agent performance and business outcomes.
Key Benefits
Performance Measurement
Track conversation success rates, customer satisfaction, and goal completion across all interactions to identify improvement opportunities.
Automated Data Extraction
Capture valuable business information without manual processing, reducing operational overhead and improving data accuracy.
Quality Assurance
Ensure agents follow required procedures and maintain consistent service quality through systematic evaluation.