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Les voix IA aident à former les opérateurs du 911

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A woman smiling outdoors with trees and a building in the background.
Sophie Lemmens

Les simulations IA préparent les opérateurs aux urgences réelles

ThisGen 911 logo with a headset icon and the text "ThisGen 911" in blue.

ThisGen.ai is changing how 911 dispatchers train for emergencies. The platform uses AI-generated voices to create realistic simulations of emergency calls. These help new dispatchers prepare for the range of situations they’ll face on the job. Listen to a sample call simulation:

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AI scenarios

An ElevenLabs Grant helped ThisGen develop lifelike caller voices. These include different ages, genders, accents, and emotions. “The grant gave us the tools to build a platform that reflects the real challenges and diversity of emergency response,” says Zak Randall, CEO of ThisGen.

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Many dispatch centers in the U.S. are understaffed, with vacancy rates over 25%. Training new staff quickly is critical. ThisGen’s platform makes it easier with realistic simulations — centers can try the technology, see its value, and start improving training immediately.

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