ElevenLabs powers voice for Cisco’s Webex AI Agent
Bringing voice-first, agentic customer support to the enterprise
ElevenLabs teraz zasila technologię głosową Webex AI Agent. W ElevenLabs wierzymy, że naturalny, ekspresyjny głos powinien być standardem dla wszystkich agentów AI. Ekspresyjne głosy utrzymują zaangażowanie klientów podczas rozmów, pozwalając agentom dostarczać wartościowe wyniki i tworzyć prawdziwą wartość. Jesteśmy dumni ze współpracy z liderem branży, jakim jest Cisco, aby urzeczywistnić tę wizję, wprowadzając wsparcie klienta oparte na głosie do przedsiębiorstw.
Addressing a Critical Customer Experience Gap
Recent research from Cisco¹ has revealed major gaps between consumer expectations and reality in today's customer service landscape:
- Only 25% of customers report being "very satisfied" with their last customer service engagement
- 94% have abandoned interactions due to poor experiences
- 95% would switch brands due to sub-par customer service
The three biggest frustrations? Having to repeatedly explain their issue (54%), dealing with voice or chatbots that aren't intelligent enough to help (48%), and being kept on hold too long (31%).
Beyond Traditional Chatbots
Traditional chatbots have often frustrated customers with rigid experiences and an inability to interpret natural language. Webex AI Agent uses large language models (LLMs) to deliver more human-like customer experiences that understand an individual’s needs, remember their history, and adapt to their preferences.
By integrating